Lets say you have a member, and while the character application isn't amazing, it passes the setting test, which is the main thing you look for. Then, only after you've accepted said character, admittedly hoping that the posts are better than the app, you talk to them in the chatbox. Member isn't exactly rude, but they're abrasive and reading back their conversations with others, you see that when someone tells them that they're wrong (on a setting or rules issue,) they keep arguing their point. They're not arguing that the person is wrong that those are the rules, but arguing why 'their way' is better. You send them a PM, reminding them of the rules and setting issues that were brought up in the discussion, and they continue their argument of why their way is better with you... you tell them that you appreciate the input, but these are the rules, please follow them. Next comes the posts. You don't have a 'you must be at a specific level' rule for your site, but even then, the posts are not good. They break setting for one thing. - So you send a PM about that asking for edits. Follow another 'my way is better' PM returned to you. The character, which was only just on par to begin with is now a 'nobody is better than me' character, bigger/stronger/smarter/more informed than everyone else around them. They completely ignore the character's stations within the thread - You have the leader of a group, for example, their character is trying to order them about when it comes to the group, even though they're not even a member. They seem to ignore what other characters say and the tone they say it in, or at best case scenario, take it down to it's simplest meaning, the only way that works for THEIR character. You send another PM. This time, they just don't reply. You notice other members are getting annoyed. They're not talking in the chatbox as often, they are actively smacking this member's character off it's pedestal (or at least trying, the character ignores everything that is not 'you're awesome'.) Do you wait for them to break rules, or do you contact the member and tell them 'You're not working out, please go away'?